ISMS POLICY
It is the policy of GravityOne Solutions, to ensure confidentiality, integrity, and availability of data and information we receive, process, store, generate, share, and manage through our products/services for our customers and all the stakeholders by establishing an effective Information Security Management System (ISMS) and implementing a formal risk management framework. GravityOne’s ISMS is aligned with business objectives and ensures business continuity requirements; applicable, ethical, contractual, statutory, regulatory, and legal requirements of the business. We ensure continual improvement of ISMS by providing information security awareness training to all employees on a regular basis, conducting periodic audits, and implementing industry best practices.

QUALITY POLICY
It is the Policy of GravityOne Solutions, to provide our customers with high Quality services. Our Policy is to maintain consistency and continually improve quality by monitoring, measuring , and enhancing the quality management process. Implementation of the quality policy is the responsibility of every member of the team in order to achieve greater customer satisfaction.

PRIVACY POLICY STATEMENT
GravityOne Solutions recognizes the importance of privacy and sensitivity of personal information. As handlers of data we have a professional obligation to keep confidential all classified information we receive from our customers. We are committed to protect any personal information/data that we collect/hold/process & even use during our services or product development. This Privacy Policy (“Policy”) outlines how we manage personal information of employees, stake holders (both internal & external), and all personnel directly or indirectly involved and safeguard their privacy. You agree that GravityOne Solutions can use such data in accordance with our privacy policy. GravityOne Solutions is responsible for the personal information we handle. To ensure our accountability, we have developed this Policy and trained our employees, contractors, agents, clients/customers and all third parties about our policies and practices. Since we regularly review our policies and procedures, we may modify our Policy from time to time. If we make any material change, we will notify you by updating the Policy on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

SMS MESSAGING POLICY
GravityOne Solutions LLC may send SMS messages to users who voluntarily provide their mobile number through our website or communication channels. These messages may include service updates, notifications, alerts, and support-related communication.

• Message Frequency: may vary depending on service interaction.
• Types of Messages: Service updates, alerts, notifications, support messages.
• Message & Data Rates: may apply depending on your carrier.
• Opt-Out: Reply STOP at any time to unsubscribe.
• Support: Reply HELP for assistance or email info@gravityonesolution.com
• Personal Information Sharing: We do not sell, share, or disclose personal information for promotional or marketing purposes.
• You may opt-out of SMS communications at any time. Once unsubscribed, you will no longer receive SMS messages from us unless you opt-in again.

WHISTLE BLOWING POLICY
GravityOne Solutions addresses vital operational and performance-related concerns with utmost seriousness. Our policy emphasizes the continued obligation of confidentiality for employees during their work, while also providing a structured avenue for addressing personal grievances. Grievances are diligently processed, ensuring thorough investigation, analysis, and evidence collection, leading to conclusive resolutions.